Doubletree By Hilton Chico, Ca

The check-in person was kind and efficient and fun. The cookie was excellent. Room was exceptionally clean. Bed was firm (yay!) and the room was quiet - never heard a sound from anyone else. TV channels and controls easily to navigate - and with a single remote. I was able to park right by the B entrance.

The bedding was amazing. The mattress was very comfortable. Seeing my name on the TV when I first got there was cool. The staff was AMAZING. Even walking through the halls very friendly and sweet, it wasn’t pushy or forced either. Very relaxed positive environment. I was very impressed with the customer service.

There were four of us we all got various prices. There was a sign saying they had rooms for $$139. I asked for a discount as I paid the highest price. They refused. They would not even allow me to speak to a manager. The rooms were not ready but after waiting in the lobby I receive a room because the cleaning ladies who were cleaning were nice enough to let me know which rooms had 2 beds that were clean. NOT ENOUGH STAFF FOR THE LARGE AMOUNT OF PEOPLE. The check out STAFF was nicer and listened to my complaints. No cookies or water given to us. But they gave us breakfast. THAT GESTURE MADE ME VERY HAPPY. KUDOS TO THE CHECK OUT STAFF.

They give you a yummy chocolate chip cookie when you check in. This is the go-to hotel for people who travel with their dogs. We travel with my daughter's service dog, who is a medium-sized lab. We always feel very welcome, and it's nice to meet other dog owners. There is a potty area for the dogs outside near the parking lot that is stocked with dog bags.

Appreciated convenience of 1st floor accommodations. Ease of getting in & out of building, moving to & from room & lobby desk, restaurant & pool. The bed was comfortable.Loved the hot tub, pool & patio areas.